OEM...Those those of you new to computer hardware. OEM stand for Original Equipment
Manufacturer. The hardware only comes with the driver so that the hardware can
work. It is meant for people who has the knowledge to install the component
without instructions.
SUPPORT:
CPU's
- Make sure the proper
jumper settings are configured for the processor bus speed and the clock multiplier.
(More recent motherboards may have an auto settings option, in which case
the processor F.S.B. and clock multiplier are automatically determined)
- Make sure that the
proper voltage is configured for your processor.
(More recent motherboards may have an auto settings option, in which case
the processor voltage is automatically determined)
- Make sure to flash
your BIOS when installing a processor on the older motherboard
VIDEO CARDS
- Make sure that your
video adapter does not have an IRQ conflicts with another device in your computer.
- When installing a
video adapter on a computer running Windows®95 or Windows®98, before
starting Windows®with the new video card, go into the safe mode and from
the device manager, remove the old video adapter. Also uninstall any software
applications and or drivers that you have associated with the old video card
Then reboot the computer and let Windows find the new video card.
- If after installing
the new video card, you do not get more then 16 Color support, make sure you
installed the correct driver. For the latest drives please visit your video
card manufactures site.
- If you are installing
an AGP adapter on the computer running Windows®NT 4.0 and you can not
get more then 16 Color support, make sure that you have installed the correct
driver and that your computer is running at least Windows®NT Service Pack
4 or above. Microsoft Windows®NT Service Packs are available at http://www.microsoft.com/
SOUND CARDS
- Make sure that your
sound card does not have an IRQ conflicts with another device in your computer.
- When installing a
sound adapter on a computer running Windows®95 or Windows®98, before
starting Windows®with the new sound card, go into the safe mode and from
the device manager, remove the old sound adapter. Also uninstall any software
applications and or drivers that you have associated with the old sound card.
Then reboot the computer and let Windows find the new video card.
- If one the sound
card is installed you are not getting any sound, please check the following:
make sure that the speakers are plugged into the correct output on the back
of the card, also, make sure that the speakers are on. Make sure that the
sound is not muted by Windows, and finally make sure that the sound card does
not have a conflict with other devices in your computer, and that the driver
that you are using is correct for the device.
SCSI DEVICES
- When installing a
SCSI peripheral make sure that you configure a unique SCSI ID for each device
on the SCSI chain.
- If you are using
devices on both 68Pin and 50Pin interfaces, you may have devices use the same
ID¡¦s as long as they are configured on different interfaces.
- Make sure that the
first SCSI ID and the last SCSI ID are terminated. If you are using SCSI devices
on both 68Pin and 50Pin interfaces, you must terminate first device on both
chains.
- In most cases the
SCSI controller is the last device on the SCSI chain, therefore it has be
to terminated.
- Ultra 2 Wide LVD
SCSI Interface devices do not have device termination, and are terminated
using the LVD cable. The terminator is located at one end of the cable. Attach
the connector with the termination to the first LVD device on the SCSI chain.
MOTHERBOARDS
- Before installing
the motherboard into the case, install the processor, memory and the video
card, plug the motherboard up to the power supply externally and make sure
that the board comes up.
- When you mount the
motherboard in to the case, before you connect the all the cables and install
all the card, plug in the video card and the memory, and connect the power
supply and make sure the board comes up.
- Make sure to always
flash the motherboard BIOS to the latest version. You can download the BIOS
update from the motherboard manufactures web site.
IDE DEVICES
- If you are installing
multiple IDE devices in to your computer, take your time and install one device
at a time. Once the device is installed, make sure the motherboard BIOS can
detect it, before you add another device.
- When configuring
two IDE devices on the same channel, make sure that the hard drive is set
as master and the secondary device is set as slave. The same principal applied
to the IDE devices that are installed on the secondary IDE channel.
- If you are formatting
the primary IDE hard drive and after you execute "fdisk" command you return
back at the prompt, you most likely have an ATAPI Zip Drive on the same IDE
chain. Some motherboards will not allow you to format the drive if you are
sharing the EIDE chain with an ATAPI Zip Drive. Disconnect the Zip drive and
format the hard drive, once the drive is formatted.
SHIPPING:
We Don't Accept International Credit
Card !!!
A.) We do
not ship to PO BOX address. Do not ship to Third Party Address.
B.) We just ship order within48 states in
the US continent only.
C.) We do not ship oversea and Canada.
D.) If you would like your package(s) ship
to an address other than your bill to address, Please call your credit
issuer to add an alternative SHIP TO ADDRESS before placing the order.WE
DON'T SHIP TO A.P.O & F.P.O .If
you would like your package(s) ship to an address other than your bill to address, Please
call your credit issuer to add an alternative SHIP TO ADDRESS before placing
the order. ( ps: Please let us know the
bank 800 Phone number to verify the ship to address. )
E.) All shipping orders are
signature required please make sure there is someone at the shipping address
to sign for the release of the package.Otherwise, There will be a $10
additional charge on you for return the package and the shipping
fee will not be return to you.
All products are shipped F.O.B. (freight
on board) and become the sole property of the purchaser upon delivery to the
specified shipping agent. Any title and risk of loss or damage to the product(s)
shall pass to the Buyer on the date of shipping product(s) to the Buyer, and
Buyer are responsible for all C.O.D., freight insurance charges, improper freight
handling / shipping and freight damage claims with the shipping agent.
UPS Shipment Tracking
- Track your shipments through these links to UPS. Just request your tracking
number from Customer Service and
you'll know exactly where your products are en route to you.
Payment - Invoices are
due and payable in accordance with the terms listed on the front of the invoice,
unless otherwise indicated in writing. Customers agree to pay all the collection
costs and attorney's fees if such are required A $20 fee will be charged for
all returned checks.
Credit Card - KTI USA accepts all major
credit cards including Visa, MasterCard, Discover and American Express. Please
make sure you provide your exact name and billing address that the bank that
issued your credit card has on record.
Pre-Paid
KTI USA will accept Personal money orders, cashier's checks as well
as personal and company checks in U.S. Dollars only. Your order will be processed
once payment has cleared (will takes 7 business Days to be processed ). Please
be sure to include your order number on your check. Mail the payment to:
KTI(USA)GROUP INC.
Attn: Account Receivable
295 Bergen Tpke, Ste G
Ridgefield Park, NJ 07660
However any customers trying to cancel or amend an order after the order has been
submitted for 4 hour will be subject to $15 dollars amendment and cancellation
fee.
